FAQ
Returns
We want your entire experience with Pine and Dandy Designs to be exceptional from beginning to end. If for any reason you're not satisfied with the product you receive, we're here to help.
Our return policy covers non-custom items in new condition up to 30 days after the date you ordered. If you've decided you don't like what you ordered after having it in your home for a couple of weeks, no problem.
Returns are NOT accepted on personalized items.
Shipping
All orders are made to order. This means that your order will not be created until it has been submitted. Your order will be processed as soon as possible, but we do try our best to complete the oldest orders first. Please take note of the shipping time frame listed in the description for each product. Most orders ship within 3-7 business days from the time your order is received.